In the competitive world of Ecommerce delivering the best customer experience is the must-done action to stay ahead of competitors. Strongly strategized customer management is one of the main identifiers of the successful Shopify business. When elevating user experience on your online store it is essential to choose the right tools to operate with. So, in this article, we are going to discover the best customer management apps for Shopify tailored for enhanced store operation, client engagement level, and overall shop performance.
1. Cheerlink
In the first place of our best list is Cheerlink. Scoring a 4.6 out of 5-star rating on Shopify, it is an all-in-one marketing and customer service app tailored to boost sales and promote customer satisfaction.
You do not need to have programming skills to set up this App. Moreover, the setup process lasts up to 2 minutes without any hassles. What sets Cheerlink apart is its AI Enhancement transforming the user experience on Shopify and improving the sales process effectively.
Key Features
Here are some of the main features of the Cheerlink app:
- Client Engagement and Integration in the Sales Growth: AI-powered tools such as inbox, chatbot, and sales pop-ups to enhance customer engagement in the sales growth process.
- Omnichannel Communication: Both customers and merchants can seamlessly enjoy omnichannel communication without the need to pass the setup process.
- Thorough Analytics: With Cheerlink, you can confidently plan personalized interactions. The app provides detailed analytics of the clients’ conversational timelines and behaviors.
- Planned Sales Strategies Directly in the Chat: With this app, you are able to examine the clients’ activities in real-time. Based on the results of this observation, you can make product recommendations, and accept orders, or coupons directly in the chat.
- Marketing Tool Customization: Cheerlink offers AI Chat Copilot and gives users an opportunity to customize such marketing tools, as sales popups and various announcements thus accelerating your business revenue.
- Cheerlink Widget: Cheerlink offers highly customizable and speed-optimized widgets to improve user experience on your Shopify store.
- Shop Assistant Powered by AI: Cheerlink may serve as an AI shop assistant that increasingly enhances conversion rates on Shopify.
- Responsive Design: Cheerlink is totally optimized for mobile users and is SEO-friendly.
Cheerlink AI Support
Cheerlink stands out with its advanced AI support ensuring a smoother client experience. Seamless integrations with helpful AI tools improve customer service thus having great impacts on customer communication strategies.
Proactive AI Shop Assistance: This feature is designed to thoroughly examine and understand customer needs and preferences, analyze their behaviors, and use the collected data to offer the most suitable products and personalized recommendations.
AI Notes For Making Conversation Summaries: With AI Notes, you can easily and automatically summarize the key talking points in the customer conversation. No matter what type is the conversation, whether it is sales, support inquiry, or general conversation, Cheerlink AI records every essential detail. This, in turn, elevates the efficacy of team operation enabling them to access customer interaction quicker.
AI replies with suggestions: This feature saves time for your team helping them speed up the response time. You can leverage AI Enhancement to ensure accurate and quick replies to customers’ inquiries.
Pricing
One of the engaging factors about the Cheerlink app is that it provides a free plan with some beneficial features available.
However, to access more advanced features, it is important to activate one of the pro plans at this pricing:
- Advanced Plan – $39.99/month
- Enterprise – custom price
Additionally, you can obtain paid add-ons, such as:
- Ama AI -$39.99 per month
- No Cheerlink Branding – $14.99 per month
2. ChatUp
Operating with unparalleled efficacy ChatUp boosts business sales by providing improved customer service. Scoring a 5-star rating on Shopify, this app helps to implement the best user experience on your online platform. Below you will find the main features of the ChatUp App.
- AI Support available in multiple languages
- Instant Live Chat support with human assistance
- Personalized branding for greetings, themes, and colors.
- Real-time analytics and insights for effective decision-making
- Worldwide Accessibility
Pricing
Even though ChatUp does not provide a free version, it enables users to try the app’s features in the 15-day free trial period. After that, the users should choose one of the available pricing plans:
- Emerging – $30 per month
- Established – $75 per month
- Expanding – $200 per month
3. Desku
Desku is an all-in-one AI-powered customer support platform that helps streamline customer queries coming from multiple channels. For any business owner or customer support agent, it might be difficult to manage so many customer queries and resolve them with ease. For that, you surely need the right platform that is smart and helps you elevate your customer support game. Apart from managing customer queries, it takes care of the customer data by saving its contact and other common details so that you can come to know if it is a repeated customer or a new customer, and in a way, it becomes much easier to keep the customer record more smartly.
Desku has some outstanding features that will help businesses keep customer engagement intact and stronger. The AI-powered platform helps to make the effortless approaching of customers with its smart features like generating and suggesting answers to tickets, sentiment analysis of customers to understand the emotions of customers, no-code chatbot builder to automate conversation, and much more.
Let’s dive into all the features in detail to understand it better.
Key Features
- Unified Shared Inbox: A shared inbox helps to streamline all the inquiries under one platform that will help to manage tickets by maintaining their status like open, close, pending, etc.
- Live Chat: Live chat helps to have conversations with customers in real-time to reduce the load of customer support agents by gathering up unnecessary tickets.
- Customer Management: Desku helps in keeping a record of each customer that interacts with your business. May it be their common contact detail or from where the customer has contacted, everything can be managed seamlessly with Desku ultimately making support agents’ jobs easier.
- No-code chatbot builder: Chatbot builder helps to create and automate the chatbot recipe to have seamless communication with customers even in the absence of customer support agents. For building a chatbot recipe you do not need technical knowledge or background.
- Knowledge Base: It is one of the features that is a self-service option for customers who are interested in helping themselves on their own. A knowledge base helps to make the proper documentation of the information that you want to provide to your customers so that they can help themselves with common queries.
- Advanced reports and analytics: Reports and analytics of Desku help to have the whole business at a glance. Overall customer interaction to resolve customer queries in your business, everything is recorded and graphed perfectly to run and prepare strategies further.
Pricing
Desku has a transparent pricing plan that will help to navigate the included features according to the right pricing plan. It provides a 7-day free trial to understand how Desku works and whether is it suitable for your business or not. Overall it is much affordable for every business type to avail of it.
Let’s understand the each pricing plan of Desku;
- Startup plan: $9/per user/month
- Team Plan: $19/month/per user/month
- Business Plan: $29/per user/month
4. Customer Accounts Concierge
The next app from our list is Customer Accounts Concierge. This app enables website owners to transform clients’ generic account pages into dynamic customer dashboards that are advanced and multi-functional. Scoring a 5-star rating on Shopify, this app outshines with its main features, such as:
- Customizable customer loyalty and reward program integration.
- Improved user experience through the wishlist and back-in-stock reminders.
- New customer registration form with account approval through email verification.
- Social Login through Google, Amazon, Apple, Facebook, Twitter, and Linkedin.
- Flexible tool integration system allowing you to pay only for those tools that you need on your Shopify store.
- More than 26 CRM tool integrations, including subscriptions, order management, and relevant tools.
- Highly personalized B2B and wholesale processes.
Pricing
Along with its advanced settings, this app stands out with the availability of a free version for Shopify stores with up to 1,000 customers.
Here are the pricing plans for shops having 5,000 and more customers:
- 5,000 customers – $5 per month
- 20,000 customers – $15 per month
- 100,000 customers – $25 per month
5. Gorgias
Last but not least app of our best customer management apps for Shopify list is Gorgias. It enables to delivery of higher user engagement and approves business growth through increased customer loyalty with the help of support conversation unification.
With a 4.3/5-star rating, this app offers the following main features:
- Unify related orders and conversations with users to raise customer satisfaction.
- Provide revenue-focused customer service.
- Hassle-free checkout options.
- Conversation channel management through textual, chat, and voice messages through SMS, Whatsapp, etc.
- Viewing, editing, and canceling orders on Shopify through Georgias.
- Constant team-member checking.
- Self-service menus for instant shopper understanding.
Pricing
There is a 7-day free trial period to make your decision on what paid plan you want to activate the Pro version of this app.
- Starter – $10
- Basic Plan – $60 per month
- Pro Plan – $360 per month
- Advanced Features – $900 per month
To Wrap Things Up…
Utilizing the best customer management apps for Shopify is not just a strategy, but it also showcases the business owners’ commitment to delivering a client-oriented approach. From stating strong client relationships to optimizing backend processes the selected tools come in handy to manage your Ecommerce business. So, investing in these tools will lead you to ongoing growth in user engagement and sales.
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