Customer service is not just an option but is an absolute requirement in the ever-growing e-commerce business. So, implementing chatbots will improve the user experience and lead to an increased customer retention and revenue. In this aspect, Shopify is a great e-commerce platform offering a wide variety of chatbot apps for online businesses. The collection of those apps is equipped with a number of tools like live chat, AI functioning, and order controlling which thus improve the flow of the communication and give ultimate support to the business. So, in this article, we are going to focus on the top Shopify Chatbot Apps and provide an insight into their main features.
1. Gorgias
Gorgias takes a leading position as a powerful chatbot app for Shopify. Through its simple interface and a wide array of features, most e-commerce businesses tend to use this tool for better customer experience. Here are the key features that you might definitely appreciate.
Key Features
- Omnichannel Integration: Gorgias provides a single platform for different communication channels like email, chat, calls, TikTok, and Instagram. This omnichannel method also enables customers to initiate a dedicated dialog across platforms.
- Efficient Order Management: With Gorgias, you can directly handle all order processes from within a single platform.
- AI-Powered Ticket Management: Gorgias AI technology accelerates customer response time when taking requests. Through perusing tickets and relying on smart automation, the platform makes sure that all queries are provided with the fastest and most appropriate responses.
- Data-Driven Insights: Through a multi-dimension approach, your revenue statistics will allow you to identify not only the needs and preferences of your customer but also their specific requirements. This will lead to a more focused and effective support strategy.
- 24/7 Support Availability: From addressing the most popular questions via the Help Center, to conversation with customers through chat, Gorgias enables you to give 24-hour services.
Pricing
Offering a 7-day free trial period, you should then continue using the app by purchasing one of its paid plans at this pricing:
- Starter – $10 per month
- Basic – $60 per month
- Pro – $360 per month
- Advanced – $900 per month
2. Tidio
Tidio provides an easy-to-use interface and a comprehensive set of features to not only deliver good customer service but also drive business sales.
Key Features
- Live Chat: Shopify store owners get to speak directly with their customers through Tidio. Its live chat facilitates real-time conversation giving them an easy time in engaging and responding to their queries in real time.
- Lyro AI Bot: Through Tidio’s Lyro Bot, customers can answer their queries themselves, as if a real person is doing it.
- Seamless Shopify Integration
- Efficient Ticketing System: The Tidio team efficiently manages customers’ tickets, resulting in quick responses and resolution of all issues.
- Easy-to-Use Interface: Tidio appeared to have an easy-to-use interface and the feature suite that is used by Shopify owners to create good customer service and at the same time drive sales.
Pricing
Along with the Free version, Tidio offers two advanced versions at this pricing:
- Starter – $29 per month
- Growth – $59 per month
3. ZipChat
ZipChat takes the third place as one of the best and most responsive Shopify chatbot apps. In the journey of turning your website visitors into loyal customers, ZipChat AI comes with several useful features. It is not an ordinary chatbot that gives human-like responses to your customers; there’s more to it. You can train ZipChat based on your business data in literally three minutes and let it handle the rest. It will learn the specificities of your business and will be able to answer brand-specific questions. Over time, it will become even stronger. ZipChat functions 24/7 and gives answers instantly within two seconds, significantly reducing customer wait times and improving their experience with your brand. ZipChat functions in more than 95 languages, becoming accessible to everyone visiting your website.
On top of these core features, ZipChat can serve as an ideal upsell and cross-sell tool, recommending the right products to potential customers, thus increasing your AOV (Average Order Value).
Key Features
- Trainable Chatbot: Before embedding ZipChat into your Shopify page or wherever you need it, you can train it on specific materials in approximately three minutes. This way, you can adjust it to your brand, and it will deliver more brand-specific responses.
- Upsell & Cross-sell: Besides being a chatbot that answers your customers’ inquiries, ZipChat can boost your sales by making relevant product recommendations to your customers.
- Sales Tracker: As an admin, you can easily track the orders and sales made through chatbots by providing tracking links.
- Easily Embeddable: ZipChat works seamlessly everywhere you do. You can embed it into your Shopify, WooCommerce, Magento, BigCommerce, Drupal, and other stores.
- Reduced Support Requests: ZipChat provides exceptional help for your customers, letting too little on your specialists. It gives tailored answers to each visitor, ensuring they leave the chat satisfied.
Pricing
ZipChat had developed pricing packages with businesses of all needs in mind. Its “Starter” ($49/month) plan includes 500 monthly replies, 1000 stored webpages, AI interactions only, and works on two stores. Within the “Growth” ($129/month) plan, the chatbot delivers 1,500 monthly replies, stores 5,000 webpages, works on five stores, includes Sales Tracker and Pro-Active Sales features, and embeds everywhere. The “Pro” ($249/month) and “Scale” ($499/month) plans are for more scaled businesses. They include all the core features with increased numbers. The “Pro” plan includes 3,000 monthly replies, stores 15,000 webpages, and works on ten stores, while “Scale” has the respective numbers of 6,000, 30,000, and 20.
ZipChat has a 7-day free trial so that you can test all the features in action and see if this app is the right contribution to make to your business.
4. Formilla
Formilla is the next Shopify chatbot app standing out with the trio of live chat, AI-embedded chatbots, and marketing popups. These features enable the tool to be a strong asset for your business sales as well as your Shopify store support.
Key Features
- Real-Time Visitor Monitoring: Formilla live chat provides you with visitors’ real-time monitoring, making it easy to see who entered your site and instantly start chats with them.
- AI-Powered Chatbots: Formilla chatbots have an option to screen the leads and sell the products without human intervention.
- Mobile Accessibility: Due to Formilla Mobile Apps, you will be able to communicate with your customers around the world.
- Engaging Marketing Popups: The app connects the business with diverse marketing popups through which the products can be attractively advertised.
Pricing
Formilla offers a free version to use in case of a single agent. However, to expand the app’s main features you need to activate one of the paid versions:
- Premium – $13.99per month
- Professional – $39.99 per month
- Growth – $59.99 per month
5. Chatra
The last Shopify chatbot app from our list is Chatra. It boosts conversions through live chats, virtual bots, and cross-selling platforms which makes it noticeable for the Shopify store owners who want to create a better user experience and get more profits.
Key Features
- Live Chat Functionality: Chatra facilitates live chat enabling shop owners to engage with them in real time. Thus, it sorts out customer issues immediately.
- Social & Email Integration: With Chatra, you can answer requests and questions coming through Facebook, Instagram, or email in a single place.
- Time-Saving Chatbots: Chatra’s chatbots, which automate repetitive jobs, grant agents the chance not to spend their time on repetitive tasks but to deal with critical issues instead.
- Visitor Insights: Chatra debuts visitors who are connected with your site in two respects: their location and browsing performance. Thus, this data makes it easier to build tailored and personified support.
- Cross-Selling Opportunities: Chatra offers to upsell the products immediately within the chat, boosting the average cart order value as well as maximizing the potential revenue.
Pricing
Chatra offers a free plan to use the live chat and offline contact form bot. However, those who seek to find more advanced and professional features should indefinitely try one of the paid plans offered by Chatra developers:
- Essential – $21 per month
- Pro – $29 per month
To Wrap Things Up…
The rising demand for online shopping brings an increasingly improving e-commerce business development. The e-commerce chatbots are becoming one of the most searchable and important app categories on Shopify. This is because chatbots simplify customer issue solutions, improve the user experience, and drive sales.
By reviewing the best Shopify chatbot apps for 2024, we have noticed that businesses have many great options for intellectual and economic improvement.
Each of the tools described in the article provides a selection of components. These include AI-powered automation, personalized suggestions, multiple channels, and smooth integration with the Shopify platform. With these utilities, merchants are able to interact with their customers immediately, offer immediate assistance, and smoothen the travailing pathway of the purchaser.
Having considered all the upcoming developments in the future, it is clear that chatbots will remain at the center of the eventual advancement of online commerce being able to boost sales and making customer loyalty the main objectives.
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